Terms of service

Welcome to Tetuf.

These Terms of Service ("Terms") govern your access to and use of the Tetuf website, including all products, services, features, and content made available through our online store.

By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with these Terms, please do not use our website.

1. About Tetuf

Tetuf is an online retailer offering women's clothing to customers throughout the United Kingdom.

Business Contact Information

Tetuf

Warehouse & Returns Address

188-196 Regent St

London W1B 5BT

United Kingdom

Email:
info@tetuf.com

Phone:
+44 208 075 9406

Customer Service Hours (GMT)

Monday – Friday: 09:00 – 17:00

Saturday – Sunday: Closed

2. Eligibility

By using this website, you confirm that:

You are at least 18 years old, or you have permission from a parent or legal guardian.
You are legally able to enter into binding agreements.
All information you provide is accurate and complete.
You will use the website only for lawful purposes.

3. Acceptance of Orders

Placing an order does not automatically create a binding agreement.

All orders are subject to:

Product availability
Payment verification
Fraud prevention checks
Order review

Tetuf reserves the right to accept or decline any order at its discretion.

If an order cannot be fulfilled, any payment received will be refunded using the original payment method.

4. Product Information

We strive to ensure that all product descriptions, measurements, images, colours, and specifications are as accurate as possible.

However:

Colours may appear differently depending on your screen or device settings.
Minor variations in colour, texture, stitching, or appearance may occur.
Measurements may vary slightly due to manufacturing tolerances.

These differences do not necessarily indicate a product defect.

5. Pricing

All prices displayed on our website are shown in the applicable currency at checkout.

We make every effort to ensure pricing accuracy.

If an obvious pricing error occurs, we reserve the right to:

Correct the error
Cancel the affected order
Issue a full refund if payment has already been received

Pricing may change without prior notice.

Price changes do not affect orders that have already been confirmed.

6. Payments

Payment must be completed before an order is processed.

We accept secure payment methods made available during checkout, including PayPal.

All payment information is processed through secure third-party payment providers.

Tetuf does not store complete payment card details.

Orders may be delayed or cancelled if payment cannot be verified.

7. Order Confirmation

After placing an order, you will receive an email confirming that we have received your order.

This confirmation does not guarantee acceptance of the order.

A shipping confirmation email will be sent once your order has been dispatched.

8. Shipping

Shipping and delivery are governed by our Shipping Policy.

Current estimated timeframes are:

Handling Time

1–3 business days

Shipping Time

4–9 business days

Estimated Delivery

5–12 business days depending on the destination city.

Delivery estimates are provided for guidance only and are not guaranteed.

9. Returns and Refunds

Returns and refunds are governed by our Refund Policy.

Key points include:

30-day return period
Free Returns for eligible items
Refund processing within 10 business days after approval
Returned items must meet our eligibility requirements

Please review our Refund Policy before requesting a return.

10. Customer Responsibilities

When using our website, customers agree to:

Provide accurate personal information.
Keep account details up to date.
Protect account login credentials.
Use the website responsibly.
Comply with all applicable laws.

Customers are responsible for maintaining the confidentiality of their account information.

11. Account Security

If you create an account with Tetuf, you are responsible for:

Keeping your password secure.
Preventing unauthorised access.
Informing us immediately if you believe your account has been compromised.

Tetuf is not responsible for losses resulting from unauthorised use of your account caused by failure to protect your login credentials.

12. Intellectual Property

All content available on this website is the property of Tetuf or its licensors unless otherwise stated.

This includes:

Logos
Branding
Product photography
Website design
Text
Graphics
Icons
Images
Videos
Layouts
Product descriptions
Digital content

These materials are protected by applicable intellectual property laws.

You may not reproduce, distribute, copy, modify, publish, or commercially exploit any website content without prior written permission.

13. Acceptable Use

You agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorised access to our systems.
Introduce malicious software.
Interfere with website functionality.
Copy or scrape website content without permission.
Misrepresent your identity.
Submit false information.
Attempt fraudulent purchases.
Circumvent website security measures.

Violation of these Terms may result in suspension or termination of access.

14. User Content

If you voluntarily submit reviews, feedback, comments, suggestions, or other content, you grant Tetuf a non-exclusive right to use, reproduce, and display that content for business purposes.

You remain responsible for ensuring your submissions:

Are accurate.
Do not infringe third-party rights.
Are lawful.
Are respectful.

Tetuf reserves the right to remove content considered inappropriate, misleading, offensive, or unlawful.

15. Website Availability

We work to keep our website available at all times.

However, uninterrupted access cannot be guaranteed.

Temporary interruptions may occur due to:

Maintenance
Technical updates
Software upgrades
Network issues
Unexpected technical problems

Tetuf is not liable for temporary website downtime.

16. Third-Party Services

Our website may include services or links provided by third parties.

These may include:

Payment providers
Delivery companies
Analytics services
External websites

Tetuf is not responsible for the content, policies, or practices of third-party websites or services.

Customers should review the applicable policies of those providers.

17. Privacy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how personal information is collected, used, stored, and protected.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Tetuf shall not be liable for:

Indirect losses.
Consequential damages.
Loss of profits.
Loss of business opportunities.
Loss of data.
Delays caused by third parties.
Events outside our reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded under the laws of England and Wales.

19. Force Majeure

Tetuf shall not be responsible for delays or failures resulting from circumstances beyond our reasonable control.

These may include:

Natural disasters
Severe weather
Public health emergencies
Government restrictions
Transportation disruptions
Labour disputes
Internet outages
Utility failures
Carrier interruptions

Our obligations will resume as soon as reasonably possible.

20. Indemnification

You agree to indemnify and hold Tetuf harmless from claims, liabilities, losses, damages, expenses, and legal costs arising from:

Your misuse of the website.
Your violation of these Terms.
Your breach of applicable laws.
Your infringement of third-party rights.

21. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect.

22. Waiver

Failure by Tetuf to enforce any provision of these Terms shall not constitute a waiver of any rights.

23. Changes to These Terms

Tetuf reserves the right to update these Terms at any time.

Changes become effective once published on this page.

Customers are encouraged to review these Terms periodically before using the website.

24. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising from the use of this website or purchases made through Tetuf shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by applicable consumer protection laws.

25. Contact Information

If you have any questions regarding these Terms of Service, please contact us.