Shipping Policy

Thank you for shopping with Tetuf.

We are committed to delivering your order as quickly and efficiently as possible. This Shipping Policy explains how we process, prepare, and deliver orders, as well as important information regarding shipping times, tracking, delivery issues, and customer responsibilities.

Please read this policy carefully before placing an order.

Shipping Locations

Tetuf currently delivers to addresses throughout the United Kingdom and Germany.

Orders can be shipped to locations where delivery services are available through our logistics partners.

If we are temporarily unable to deliver to your location, we will notify you as soon as possible.

Free Shipping

Tetuf is pleased to offer Free Shipping on all eligible orders delivered within the United Kingdom and Germany.

There are no additional standard shipping charges applied during checkout for eligible deliveries.

Any optional premium or expedited shipping services, if offered, will be clearly displayed during checkout before payment is completed.

Order Processing

Once your order has been placed, our team begins preparing it for shipment.

Processing includes:

• Order verification
• Payment confirmation
• Quality inspection
• Packaging
• Dispatch preparation

Our standard handling time is:

1–3 business days

Business days are Monday through Friday and do not include weekends or public holidays.

Orders placed after business hours, on weekends, or on public holidays will begin processing on the next business day.

Estimated Shipping Time

After your order has been dispatched, shipping generally takes:

4–9 business days

This estimated shipping timeframe applies to eligible deliveries within both the United Kingdom and Germany.

Delivery times may vary depending on:

• Your delivery city or region
• Local courier operations
• Weather conditions
• Seasonal demand
• Public holidays
• Carrier delays outside our control
• International logistics operations where applicable

Estimated Delivery Time

Most customers in the United Kingdom and Germany receive their orders within:

5–12 business days

This timeframe includes our standard processing and shipping estimates.

Delivery times may depend on the destination city, region, courier network, and local delivery conditions.

Please note that these timeframes are estimates and are not guaranteed delivery dates.

While we always strive to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances beyond our control.

Order Confirmation

After placing an order, you will receive an email confirming that your purchase has been successfully received.

If you do not receive this confirmation within a reasonable time, please check your spam or junk folder before contacting our customer support team.

Shipment Confirmation

Once your order has been dispatched, you will receive a shipping confirmation email.

This email will include your tracking information whenever tracking is available.

Order Tracking

Most orders include shipment tracking.

You can monitor your package using the tracking information provided in your shipment confirmation email.

Please allow up to 48 hours after dispatch for tracking information to become active within the courier's system.

If your tracking has not updated after this period, please contact our customer support team for assistance.

Delivery Address Accuracy

Customers are responsible for ensuring that all shipping information provided during checkout is complete and accurate.

Please carefully review:

• Full name
• Street address
• House or apartment number
• Postcode
• City
• Country
• Telephone number
• Email address

For customers in Germany, please ensure that the street name, house number, postcode, city, and country are entered correctly.

Tetuf cannot be held responsible for delays or unsuccessful deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Address Changes

If you need to change your shipping address after placing an order, please contact us immediately.

We will do our best to update your information if your order has not yet entered the dispatch process.

Once an order has been shipped, we are generally unable to modify the delivery address.

Multiple Items

If your order contains multiple products, they may occasionally be shipped separately.

This allows us to dispatch available items without unnecessary delays.

If your order arrives in more than one package, there is no need for concern. The remaining shipment or shipments should arrive shortly afterward.

Delivery Delays

Although we work with trusted delivery partners, shipping times may occasionally be affected by circumstances outside our control.

Possible causes include:

• Severe weather conditions
• High seasonal demand
• Public holidays
• Transportation disruptions
• Operational delays
• Carrier network issues
• International shipping delays
• Unexpected logistical events

We appreciate your patience should any unexpected delay occur.

Failed Delivery Attempts

If the delivery carrier is unable to deliver your package, additional delivery attempts may be made according to the courier's procedures.

In some situations, your package may be held at a local collection point or parcel facility before being returned.

Customers in both the United Kingdom and Germany are responsible for following any delivery or collection instructions provided by the carrier.

Undeliverable Packages

Packages may be returned if:

• An incorrect or incomplete address was provided
• Delivery attempts were unsuccessful
• The package was not collected from the carrier or collection point
• The recipient refused delivery without contacting us

If your package is returned to our warehouse, please contact our customer support team so we can help arrange the next steps.

Lost Packages

If your package appears to be lost during transit, please contact us as soon as possible.

We will open an investigation with the shipping carrier and work to determine the status of your shipment.

Investigations may require several business days depending on the courier's procedures.

Damaged Packages

If your package arrives visibly damaged, we recommend:

• Inspecting the contents immediately
• Taking clear photographs of the package and products
• Contacting us as soon as possible

Please include your order number and photographs when contacting our support team so we can assist you promptly.

Incorrect Deliveries

If you receive the wrong product, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Photographs of the received item
• A description of the issue

We will review the information and provide appropriate assistance.

Delivery to Safe Places

If you request that the courier leave your package in a designated safe location, delivery responsibility may transfer once the courier confirms successful delivery according to their procedures.

Tetuf cannot accept responsibility for packages that are reported missing after being delivered according to customer instructions, subject to applicable consumer law.

Refused Shipments

If you refuse delivery without first contacting our customer support team, the return process may take additional time once the shipment is returned to our warehouse.

Please contact us before refusing a shipment whenever possible.

This applies to orders delivered within both the United Kingdom and Germany.

Shipping During Peak Seasons

During busy shopping periods, including promotional events and holidays, order processing and delivery times may be slightly longer than usual.

This may include major UK or German public holidays and high-volume shopping periods.

Our team works hard to dispatch every order as quickly as possible while maintaining quality standards.

Force Majeure

Tetuf is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Extreme weather
• Government actions
• Transportation disruptions
• Public health emergencies
• Labour disputes
• Carrier service interruptions
• Other unforeseen events affecting delivery operations

Customer Responsibilities

Customers are responsible for:

• Providing accurate shipping information
• Selecting the correct delivery country
• Monitoring shipment tracking
• Being available to receive deliveries when required
• Collecting packages from designated collection points when necessary
• Contacting us promptly regarding delivery concerns
• Inspecting orders after delivery

Shipping to Germany

Customers located in Germany are eligible for delivery under this Shipping Policy.

Eligible orders to Germany receive:

• Free standard shipping
• 1–3 business day order processing
• 4–9 business day estimated shipping time
• 5–12 business day estimated total delivery time
• Shipment tracking where available

Delivery may be completed by one or more local or international logistics partners depending on the destination.

Please ensure that all German delivery details are entered accurately during checkout to prevent unnecessary delays.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team.

Tetuf

Warehouse & Returns Address:
188-196 Regent St
London W1B 5BT
United Kingdom

Email:
info@tetuf.com

Phone:
+44 208 075 9406

Customer Service Hours (GMT)
Monday – Friday: 09:00 – 17:00
Saturday – Sunday: Closed

We are always happy to assist with shipping enquiries from customers in the United Kingdom and Germany and will respond as quickly as possible during our business hours.