Payment Policy

Thank you for choosing Tetuf.

We aim to provide a secure, simple, and transparent payment experience for every customer. This Payment Policy explains how payments are processed, accepted, verified, and refunded when shopping on our website.

By placing an order with Tetuf, you agree to the terms outlined in this Payment Policy.

Accepted Payment Method

Tetuf currently accepts payments through:

  • PayPal

PayPal allows customers to complete purchases securely using their PayPal balance, linked bank account, debit card, or credit card, depending on the payment options available through PayPal in your region.

All payments are processed through PayPal's secure payment platform.

Secure Payments

Protecting your payment information is important to us.

All transactions are processed using secure encryption technologies provided by our payment partner.

Tetuf does not store your complete payment card details or sensitive financial information on our website or servers.

Your payment information is handled directly by PayPal in accordance with its own security standards and privacy practices.

Payment Authorization

When you place an order, your payment may first be authorized before the order is approved for processing.

Payment authorization helps verify that:

  • The payment method is valid.

  • Sufficient funds are available where applicable.

  • The transaction meets security requirements.

  • The order passes fraud prevention checks.

Orders are processed only after successful payment authorization.

Currency

Orders are charged in the currency displayed during checkout.

If your bank account or PayPal account uses a different currency, your financial institution or PayPal may apply its own exchange rate or currency conversion fee.

These charges, if applicable, are determined by your payment provider and are outside Tetuf's control.

Payment Confirmation

After your payment has been successfully completed, you will receive an order confirmation email.

This confirmation indicates that we have received your order and payment request.

Your order will then move to our order verification and processing stage.

Failed Payments

A payment may fail for several reasons, including:

  • Insufficient funds.

  • Incorrect payment information.

  • Security verification issues.

  • Temporary banking interruptions.

  • PayPal account restrictions.

  • Technical issues during checkout.

If your payment is unsuccessful, no order will be processed until payment has been completed successfully.

If you continue to experience payment issues, we recommend contacting PayPal or your financial institution directly.

Order Verification

For security purposes, Tetuf may review certain orders before processing.

Additional verification may be required if unusual account activity or transaction patterns are detected.

This process helps protect both our customers and our business from unauthorized or fraudulent transactions.

If verification is required, our customer support team may contact you for additional information.

Fraud Prevention

Tetuf takes payment security seriously.

To help prevent fraud, we may:

  • Review transaction details.

  • Verify billing information.

  • Monitor unusual purchasing activity.

  • Cancel transactions identified as potentially fraudulent.

  • Request additional verification when necessary.

Orders suspected of fraudulent activity may be delayed, cancelled, or declined.

Order Cancellation Due to Payment Issues

We reserve the right to cancel any order if:

  • Payment cannot be verified.

  • Payment authorization is declined.

  • Fraudulent activity is suspected.

  • Incorrect payment information has been provided.

  • Security concerns cannot be resolved.

If payment has already been received and the order cannot be completed, any approved refund will be issued to the original payment method.

Refunds

Approved refunds are processed according to our Refund Policy.

Once a refund has been approved:

  • Refunds are issued to the original PayPal account or original payment method used during checkout whenever possible.

  • Refund processing is completed within 10 business days after the returned item has been received and approved.

Depending on PayPal or your financial institution, additional time may be required before the refunded amount appears in your account.

Duplicate Payments

If you believe you have been charged more than once for the same order, please contact us promptly.

Our team will investigate the transaction and, where appropriate, arrange a refund for any confirmed duplicate payment.

Chargebacks

If you experience an issue with your order, we encourage you to contact our customer support team before initiating a payment dispute or chargeback.

Most concerns can be resolved quickly through our customer service process.

If a chargeback is initiated, we may provide relevant transaction information to PayPal or the payment provider as part of their investigation.

Taxes

Any applicable taxes will be displayed during checkout where required by applicable laws.

Customers are responsible for reviewing their order summary before completing payment.

Payment Security Tips

To help protect your account, we recommend that customers:

  • Keep PayPal login credentials secure.

  • Use strong passwords.

  • Avoid sharing payment information with others.

  • Only place orders through the official Tetuf website.

  • Monitor account activity regularly.

Tetuf will never request your PayPal password by email, telephone, or text message.

Payment Errors

If you notice an error relating to your payment, please contact us as soon as possible.

Providing your order number and a description of the issue will help us investigate and respond more efficiently.

Changes to This Payment Policy

Tetuf may update this Payment Policy from time to time to reflect changes in payment methods, legal requirements, or operational practices.

The latest version will always be available on this page with the updated effective date.

We encourage customers to review this policy periodically.

Contact Us

If you have any questions regarding payments or this Payment Policy, please contact our customer support team.

Tetuf

Warehouse & Returns Address

188-196 Regent St

London W1B 5BT

United Kingdom

Email:
info@tetuf.com

Phone:
+44 208 075 9406

Customer Service Hours (GMT)

Monday – Friday: 09:00 – 17:00

Saturday – Sunday: Closed

We are happy to assist with payment-related enquiries during our business hours and aim to respond as promptly as possible.