Privacy policy

Effective Date: July 4, 2026

Welcome to Tetuf.

At Tetuf, protecting your privacy is one of our priorities. We are committed to handling your personal information responsibly and transparently. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you when visiting or making a purchase through our website.

By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, we kindly ask that you discontinue using our website.

Who We Are

Tetuf is an online women's fashion retailer serving customers throughout the United Kingdom. Our goal is to provide a secure shopping experience while respecting and protecting your personal information.

Our contact details are:

Tetuf

Warehouse & Returns Address:
188-196 Regent St
London W1B 5BT
United Kingdom

Email:
info@tetuf.com

Phone:
+44 208 075 9406

Customer Support Hours (GMT)

Monday – Friday: 09:00 – 17:00

Saturday – Sunday: Closed

Information We Collect

Depending on how you interact with our website, we may collect different types of information.

Information You Provide

You may voluntarily provide personal information when you:

Place an order
Create an account
Subscribe to our newsletter
Contact customer support
Request information
Participate in promotions or surveys
Leave feedback about your shopping experience

This information may include:

Full name
Billing address
Shipping address
Email address
Telephone number
Payment details
Order history
Account login information
Any information included in messages sent to our support team

Payment Information

For your security, Tetuf does not store your complete payment card information.

Payments are securely processed by trusted third-party payment providers, including PayPal and other secure payment gateways available during checkout. These providers use industry-standard encryption technologies to protect your payment information.

Please review the privacy policies of these payment providers for additional details regarding how they process your information.

Information Collected Automatically

When you browse our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device information
Operating system
Language preferences
Time zone
Pages visited
Products viewed
Time spent on pages
Referral websites
Shopping cart activity
Website interactions

This information helps us understand how visitors use our website and allows us to improve the overall shopping experience.

Cookies and Similar Technologies

Tetuf uses cookies and similar technologies to improve website functionality and user experience.

Cookies help us:

Keep your shopping cart active
Remember your preferences
Improve website performance
Understand visitor behaviour
Personalise your shopping experience
Detect technical issues
Prevent fraudulent activity

Most web browsers allow you to manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect some website features and functionality.

How We Use Your Information

We use your information for legitimate business purposes, including:

Processing and fulfilling orders
Confirming purchases
Providing shipping updates
Managing returns and refunds
Responding to customer enquiries
Providing customer support
Preventing fraudulent transactions
Improving website performance
Enhancing product offerings
Sending service-related communications
Managing customer accounts
Complying with legal obligations
Improving website security
Analysing shopping trends
Sending marketing communications when you have chosen to receive them

Marketing Communications

If you subscribe to our mailing list, we may send you updates regarding:

New arrivals
Seasonal collections
Promotions
Special offers
Store news

You may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.

We will respect your marketing preferences.

Sharing Your Information

Tetuf does not sell your personal information.

We may share limited information only when necessary to operate our business, including with:

Payment processors
Shipping providers
Delivery partners
Website hosting providers
Customer support software
Email communication services
Fraud prevention services
Analytics providers
Professional advisers where legally required
Government authorities when required by applicable law

Each service provider only receives the information necessary to perform its services.

Order Fulfilment

To process your order, we may share your name, delivery address, telephone number, and email address with our shipping partners.

This information is used solely to prepare, dispatch, transport, and deliver your order.

Fraud Prevention

To help maintain a safe shopping environment, we may use automated systems and security measures to detect suspicious activities, unusual transactions, or potential fraud.

Orders identified as potentially fraudulent may require additional verification before being processed.

Data Security

Protecting your information is important to us.

Tetuf uses appropriate administrative, technical, and organisational measures designed to protect personal information from:

Unauthorised access
Misuse
Loss
Disclosure
Alteration
Destruction

Although we strive to use commercially reasonable security measures, no method of online transmission or electronic storage can be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

Complete your orders
Provide customer support
Meet legal requirements
Resolve disputes
Maintain accounting records
Enforce our agreements

When personal information is no longer required, it is securely deleted or anonymised where appropriate.

Your Privacy Rights

Depending on applicable laws, including UK data protection legislation, you may have the right to:

Access your personal information
Correct inaccurate information
Update your account details
Request deletion of your personal information
Restrict certain processing activities
Object to specific processing
Request a copy of your personal information
Withdraw consent where processing is based on consent
Submit a complaint to the appropriate supervisory authority

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Tetuf's website is intended for individuals who are at least 18 years of age or who have permission from a parent or legal guardian to use the website.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child without appropriate authorisation, we will take reasonable steps to remove that information.

Third-Party Websites

Our website may contain links to third-party websites for your convenience.

Once you leave our website, this Privacy Policy no longer applies.

We encourage you to review the privacy policies of any external websites before providing personal information.

International Data Transfers

Some of our trusted service providers may process information outside the United Kingdom.

Whenever information is transferred internationally, appropriate safeguards are implemented to help protect your personal information in accordance with applicable data protection laws.

Changes to This Privacy Policy

From time to time, we may update this Privacy Policy to reflect changes in our business, technology, legal obligations, or operational practices.

The most current version will always be published on this page along with the updated effective date.

We encourage customers to review this page periodically.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.